Pharmacy Benefit Communications

As plan sponsors consider adjustments and changes to benefit plan design, employee benefit communications become as important as changes to the benefit plans themselves. Usually, plan sponsors don’t need to spend more money on new benefits, they just need to do a better job in communicating what they offer. This is particularly true with pharmacy benefits.Communications

Changes to pharmacy benefits can create disruption and employee noise that can keep your call center or H.R. phone lines busy. A well-planned and effectively delivered communication campaign can minimize the negative impact. Additionally, customized messaging via text and email can help improve member patient adherence to drug regimens, thereby improving health outcomes and reducing overall healthcare expense.

To expand our ability to assist our clients in these efforts, WBC is a business partner of a leading provider of on-demand, multimedia communication solutions. The platform creates dynamic multimedia presentations, delivered online and available on-demand, so key audiences are able to access critical content, where and when it is most convenient.

WBC can assist plan sponsors with comprehensive pharmacy benefit communications including:

  • Strategic communication planning
  • Compliance communications for SPDs
  • CAA disclosure document
  • Healthcare translation and interpreter services
  • Customized text messaging and member information tools
  • Communication audits
  • Online communications for content development and H.R. portal
  • Health surveys
  • Health culture audits